Amazon Go supermarkets in the UK

By Support
Strategic Marketing

Strategic Marketing


Amazon Go supermarkets in the UK

The cashier-less supermarkets use technology to allow customers to pick up items and walk out with
them, instead, charging their Amazon account so they don’t have to stand in a checkout queue.
According to The Sunday Times, the retailer is looking for “a significant number” of sites sized
between 4,000 square feet and 5,000 square feet across the UK.
Amazon initially launched the concept back in 2016, allowing Amazon staff to trial the new
technology. Since then, it has opened five stores in the US across Seattle and Chicago.
Customers download an Amazon Go app before entering the store. They have to use the app to enter
the store, which registers their Amazon account, and then they can put their phone away and start
Amazon’s “Just Walk Out Technology” uses computer vision, sensor fusion and deep learning to
detect when products are taken off a shelf, or later returned.
The technology keeps track of all the items in a virtual cart so there is no scanning involved. Once
customers are done shopping, they can leave the store and Amazon will charge your account.
Amazon now has five Amazon Go locations across the US.

There is a difference between having the no checkout stores strictly for Amazon customers and
allowing the general public in to try them out. In 2017, the Wall Street Journal reported that the
technology faced problems when there were more than 20 people in the store, something Amazon
has been working to correct and, as a result, has delayed the expected roll out of further locations.
At the moment, it’s unlikely that Amazon Go will arrive to compete with your local Tesco or
Sainsbury’s. The stores stock ready-to-eat items for breakfast, lunch and dinner, with some grocery
essential ranges too, however, stock varies depending on which store you are in.
But, when it does arrive in the UK, it will no doubt be celebrated by busy Londoners. The idea of being
able to pick up some lunch and walk out of the door without queueing is a dreamy one, we admit.
Task 1 of 1 – Presentation (AC1.1, 1.2. 1.3. 4.3, 5.1, 5.2 & 5.3)
Your local small business association has read about Amazon Go and is concerned about the
potential competition. They wish to offer strategic marketing advice to local businesses, have asked
you to prepare a presentation in which you should analyse and evaluate key marketing concepts as
well as the marketing planning process by using Amazon Go as an example.
You should include:
1. An introduction, evaluating the purpose of strategic marketing
2. A diagram of the marketing planning process.
3. A critical review of at least three marketing concepts/models/theories and how they relate to
the marketing planning process.
4. A critical discussion of the significance of branding using Amazon as an example.
5. Illustrate the concepts of ‘brand pyramid’, ‘brand positioning’ and ‘brand management’, and
how and why these concepts should be integrated into marketing planning.

▪ 1x presentation
▪ 1x executive summary (circa 500 words excluding diagrams)
▪ 1x PowerPoint Slides
▪ 1x executive summary (circa 500 words)
▪ 1x handout (if applicable)
• Each section must reflect any supporting Harvard style citations.
• A comprehensive Harvard style reference list must be included at the end of the work.
Task 2 of 2 – Marketing Plan (AC2.1, 2.2, 2.3, 3.1, 3.2, 3.3, 4.1 & 4.2)
Co-incidentally, a representative of Amazon attended your business association presentation and was
impressed. The Amazon manager responsible for the introduction of Amazon Go to the UK has asked
you to prepare a strategic marketing plan addressing the following:
1. A section in which you perform a PESTLE analysis and review Porter’s 5 forces relevant to
your organisation.
2. A section with a SWOT analysis and a stakeholder analysis of your organisation
3. A section in which you should develop SMART strategic objectives for the organisation
4. A section concerning the market segment. This section should
a. Discuss how market segments could be used for the organisation
b. Select one or more market segment(s), justifying your decision.
c. Propose and justify a brand positioning for the targeted market segment
5. A section concerning the marketing mix. This section should
a. analyse the significance of the marketing mix for the organisation
b. contain a pricing, promotional and distribution strategy for one of its product ranges or
Submission and Delivery:
▪ 1x marketing plan (circa 3000 words) – excluding appendices.
• Each section must reflect any supporting Harvard style citations.
• A comprehensive Harvard style reference list must be included at the end of the work.
Evidence to be submitted:
• Business Presentation – (1000 words equivalent)
• Executive summary of presentation – 500 words
• Marketing Plan – 3000 words