Company Sustainability Policy and Procedures

Unit of Competency
Student Details
Student Name Student ID 
Student Declaration:  I declare that the work submitted is my own, and has not been copied or plagiarised from any person or source.Signature: ____________________________

Date:         _____/_/_________

Assessor Details
Assessor’s Name 
Feedback to student:



*If Student is Not Satisfactory

Reassessment Required                 ☐   Yes           ☐    No

Assessor Declaration:  I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback.

Signature:      ________________________

Date:                ______/_______/___________


Company Sustainability Policy and Procedures

Instructions to the Candidates

v  This assessment is to be completed according to the instructions given below in this document.

v  Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be entitled to one (1) resubmit in showing your competence with this unit.

v  If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.

v  Please refer to the College re-submission and re-sit policy for more information.

v  If you have questions and other concerns that may affect your performance in the Assessment, please inform the assessor immediately.

v  Please read the Tasks carefully then complete all Tasks.

v  To be deemed competent for this unit you must achieve a satisfactory result with tasks of this Assessment along with a satisfactory result for another Assessment.

v  This is an Open book assessment which you will do in your own time but complete in the time designated by your assessor. Remember, that it must be your own work and if you use other sources then you must reference these appropriately

v  Submitted document must follow the given criteria. Font must be Times New Roman, Font size need to be 12, line spacing has to be Single line and Footer of submitted document must include Student ID, Student Name and Page Number. Document must be printed double sided.

v  This is Individual Assessments. Once you have completed the assessment, please provide the Hard copy of the Assessments to your Trainer/ Assessor.

v  Plagiarism is copying someone else’s work and submitting it as your own. Any Plagiarism will result in a mark of Not Satisfactory. SCCM uses Safe Assign Plagiarism Checker to check the originality of the student assessment. Student must be aware of and understand the SCCM’s policy on plagiarism and certify that this assignment is their own work, except where indicated by referencing, and that student have followed the good academic practices noted above..


Assessment Task 2: Resource usage identification

Task summary

You are required to review a case study company’s work practices to determine whether they comply with their Sustainability Policy and Procedures. You will then discuss your report with stakeholders and request input from other experts.

This assessment is to be completed in the simulated work environment in the RTO.


  • Access to textbooks and other learning materials
  • Computer with Microsoft Office and internet access
  • Sustainability Policy and Procedures
  • Sustainability Improvement Report Template


Your assessor will advise you of the due date of these submissions.


  • Email with the following attached:
  • Revised Sustainability Improvement Report
  • Revised Sustainability Policy and Procedures
  • Email to sustainability experts

Assessment criteria

For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.

Re-submission opportunities

You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Company Sustainability Policy and Procedures

Assessment Task 2 Instructions

Carefully read the following:

You are the Administration Manager of a health resort and convention centre in the Blue Mountains, near Sydney. The resort, Blue Healer, is made up of five areas: catering, spa, meeting rooms accommodation, and administration. Each area has its own full-time manager.


The kitchen is large enough to feed over 100 people three meals each day. There are two full-time kitchen staff, and the rest of the staff are hired on a casual basis to cater for functions and retreats.

There is accommodation for 80 people in twin and double rooms. Surrounding hotels provide further accommodation when needed.


The spa has two saunas, a steam room, three warm water spas, four massage rooms and two consultation rooms where naturopathic consultations and facial treatments are performed. The spa runs continuously, mostly due to locals visiting, whether a course is running or not.


There is also an office where the accounts are done, and records kept. It is an open plan office with 5 staff workstations. Most staff prefer to work with their own laptops, connected to the larger computer screens.

Much of Blue Healer’s administrative work is carried out in the office, but several staff work from home several days each week.


There are four meeting rooms of various sizes, and these can be opened up to make one large room for functions such as weddings and courses. There is also a reception and administration area where computers and printers can be accessed.


As Administration Manager, you are responsible for the office area as well as the meeting rooms.


Blue Healer has recently adopted a Sustainability Policy and Procedures and each area manager has been requested to determine how these will impact their work team’s activities.


The CEO has indicated that Blue Healer does not want to incur any additional costs in implementing the Sustainability Policy and Procedures. If any additional resources are necessary, management expects that an itemised budget will be submitted to them before resources are approved and allocated.


Currently the organisation has the following issues and practices:

·         There is older style florescent lighting throughout the building. These lights are often left on after the workday has finished, and the cleaners turn them off when they have finished with their work.

·         There are no formal energy usage procedures for staff or signage to remind staff about these.

·         The company does not have a policy for purchasing equipment and buys equipment when required; often purchasing whatever is on special at the time.

·         There are two company vehicles. Both vehicles are now five years old and need to be upgraded.

·         Staff buy stationary requirements on an ad hoc basis, often resulting in large stocks of items such as notepads and A grade printer paper.

·         Kitchen waste is often thrown in the general refuse bin

·         There is a waste bin and recycling bins, which are often used incorrectly.

·         The office is cleaned once a week by contract cleaners who use regular cleaning products.




Complete the following activities:

  1. Develop a Sustainability Improvement Report.

Review the following websites and take notes on sustainability targets that would be appropriate for the case study organisation.


Conduct further research using the Internet or any other source of information to identify the company’s sustainability obligations and how these can be met.


Using your research and analysis, develop a report on your area of Blue Healer to present at a senior management meeting. Your report should include the following:

  • An introduction: state the purpose of the report and summarise the current organisational sustainability practices.
  • Identify the environmental regulations that apply to the organisation
  • Describe, and analyse, procedures that would assess Blue Healer’s compliance with the environmental/ sustainability regulations
  • Explain at least five environmental and resource efficiency systems and procedures that could be relevant for the Blue Healer.
  • Describe at least three benchmarks for environmental and resource sustainability that could be relevant to the organisation
  • Outline at least three common environmental and energy efficiency issues within the industry in which Blue Healer operates
  • Review the case study information and document the current resource usage of your team members.
  • Document your team’s work processes as set out in the case study information and identify at least three ways of reducing their environmental impact.
  • Document the company’s current purchasing strategies as set out in the case study information. Analyse these and determine at least one way that each could be improved.
  • Evaluate the company’s costing strategies and determine whether these can be changed to ensure that the company take sustainability into consideration.
  • Discuss possible strategies for ensuring that resource efficiency continues to occur.
  • Set efficiency targets for your team


While conducting the research, be mindful that many organisations require external assistance in determining the best ways to improve their sustainability. Find, and document, at least two environmental specialists that could perform this task for Blue Healer. They should operate in the same state or territory as your RTO. Include their name, website address and a summary of the services they offer.


Develop an action plan to show at least six actions that will be completed by your team over the upcoming 12 months.

The action plan should show the priorities of actions as well as timelines and responsibilities.


Use the Sustainability Improvement Report Template to guide your work.

  1. Send an email to the CEO (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should introduce and summarise the contents of the attachment and ask for the place, time and date of the meeting with key personnel and other stakeholders (your assessor and at least two other students).


Your assessor will advise you of the date and time of the meeting.


Attach your Sustainability Improvement Report to the email.


  1. Participate in a meeting with key personnel and other stakeholders.

Discuss your Sustainability Improvement Report with the meeting attendees, clearly explaining the information and your ideas.


At the meeting, encourage the stakeholders to provide input into the strategies to improve the company’s sustainability and how to implement these.


During the meeting, demonstrate effective communication skills including:

  • Speaking clearly and concisely
  • Using non-verbal communication to assist with understanding
  • Asking questions to identify required information
  • Responding to questions as required
  • Using active listening techniques to confirm understanding


Before concluding the meeting, ask for the participants’ approval of your report and its action plan.

  1. Revise your Sustainability Improvement Report.

Following the meeting, revise your briefing report to reflect the feedback you received during the meeting.


Save this version of the document as Revised Sustainability Improvement Report.


  1. Revise the Sustainability Policy and Procedures.

Implement the changes to the company’s costing strategies by reviewing the Sustainability Policy and Procedures to reflect the feedback you received during the meeting.


Save this version of the document as Revised Sustainability Policy and Procedures.


  1. Send an email to all meeting attendees (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should outline the feedback provided at the meeting and how that has been integrated into the Sustainability Improvement Report.


Attach the following to the email:

  • Revised Sustainability Improvement Report
  • Revised Sustainability Policy and Procedures
  1. Seek input from specialists (your assessor).

You are required to seek input from at least two sustainability experts

You will do this by writing an email to the specialists you documented in your Sustainability Improvement Report.

Give an overview of the organisation and the sustainability improvements that have to be made.

Ask them for their feedback about what?

Assessment Task 2 Checklist
Student’s name:
Did the student:Satisfactory performanceComments
Identify the environmental regulations that apply to the Blue Healer Resort?   
Document, and evaluate, procedures that could be used to assess Blue Healer environmental/sustainability regulations compliance?   
Research and document resource efficiency systems, procedures, tools and information that could improve the company’s environmental sustainability?   
Research and evaluate information from a range of sources to develop opportunities for sustainability improvement for the Blue Healer Resort?   
Document their team’s current resource usage as set out in the case study information?   
Analyse the company’s current purchasing strategies in terms of sustainability?   
Analyse the company’s current work processes as set out in the case study information and examples found through research to identify areas where the company could improve its environmental sustainability?   
Ask key personal and other stakeholders for their input?   
Ask environmental specialists for their input?   
Use the internet to help them determine what sustainability improvements could be made to their work area?   
Suggest and evaluate possible solutions to the workplace environmental issues they have included in their report?   
As part of their report, set efficiency targets for their team?   
Task Outcome:Satisfactory   ¨Not Satisfactory   ¨
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