Foundations of Multidisciplinary Research
The current suite of Conflict Management Resolution policies and procedures includes a complaints handling mechanism whereby disgruntled customers can contact the general office number to lodge a complaint over the telephone. Customer service workers record details of the complaint and are able to offer a limited range of solutions to customers. There is a policy to hang up if a client becomes abusive or agitated. This is in keeping with Lisa’s desire to protect the health and wellbeing of her workforce. Customers who reject the options that customer service workers are able to offer are referred directly to Lisa and the customer service worker sends her an email outlining their complaint. Around 50 complaints are referred to Lisa every week. She is typically about 3 months behind in processing those complaints. She has told you that most of the customers are just avoiding paying their bills and there is no substance to their complaint. She figures that eventually most will go away if she ignores them for long enough.
Foundations of Multidisciplinary Research
GET INSTANT EXPERT HELPSTEP 1: LITERATURE REVIEW
You need to start by undertaking a Literature Review of relevant literature that will ass****** you to give Lisa advice about her complaints handling system. You need to gather objective, evidence based material upon which to base your recommendations. You will present your literature review as a 1800 word academic piece of writing, in the style of an essay.
Foundations of Multidisciplinary Research
