Lead and Manage Organisational Change
Lead and Manage Organisational Change
Class discussion questions:
Question 1: What is strategic change management? Why is change necessary for organisations?
Strategic change management is the process of managing change in a structured, thoughtful way in order to meet organizational goals, objectives, and missions. Change is necessary for organizations to continue to thrive and meet and exceed the competition of industry competitors.
Question 2: What goals should an enterprise’s change management process aim at?
Depending on what is happening within the organization and which groups are affected, the enterprise change management process can be aimed at one or more of the following goals:
- Increasing project return on investment
- Minimizing disruption
- Building employee morale
Question 3: What does the PESTLE stand for?
A PESTLE analysis is a tool used to gain a macro picture of an industry environment. PESTLE stands for Political, Economic, Social, Technological, Legal and Environmental factors.
Question 4: What is the purpose of SWOT analysis in change management?
SWOT analysis is a planning methodology that helps organizations build a strategic plan to meet goals, improve operations and keep the business relevant. During SWOT analysis, organizations identify strengths, weaknesses, opportunities and threats (the four factors SWOT stands for) pertaining to organizational growth, products and services, business objectives and market competition.
SWOT analysis can help your business identify what it’s doing right and what needs to change in the organization — and the process is surprisingly simple.
Question 5: When reviewing for change requirements, what key questions need to be considered to determine the need for change?
- Why do we need change at this point in time?
- How will the Organizational Change help in achieving the business objectives/what are the benefits?
- How will the change help the employees/end stakeholders personally?
- What happens if we don’t embark on the change initiative?
- What is the contribution required from the stakeholders?
Question 6: When consulting with an expert or a specialist, what pattern must be followed?
- Prepare planning document
- Determine consulting partners
- Make contact with consulting partners
- Arrange for consultation meeting
- Hold consultation meeting
- Repeat step 5 as needed
- Come to agreement
Question 7: Prepare a list of primary cost components of change management.
- Change management resource costs
- Training costs
- Communications costs
- Travel costs
- Change management material costs
Question 8: What are the most common methods of risk assessment?
- What-if analysis
- Failure mode event analysis (FMEA)
- Hazard operability Analysis (HAZOP)
- Event Tree analysis
- Fault tree analysis (FTA)
Question 9: What is a change management project plan?
A change management plan is a plan that is developed to help manage the change process, and also ensures control in budget, schedule, scope, communication, and resources. The change management plan also help to minimize the impact a change can have on the business, employees, customers, and other important stakeholders.
Question 10: Who approves change requests in an organisation?
If the project is being undertaken to create products and services for a customer, the customer will likely approve the change requests. One way to handle this situation is to include the customer on the Change Control Board. Another way is to have periodic steering team meetings where the senior leaders of the performing organization and the customer review and approve the project change requests together.
Question 11: Prepare a list of key resources that can be assigned to a project.
- People (Work Resources)
- Capital (Cost Resources)
- Material Goods (Material resources)
Question 12: Who should be consulted in the design of a communication plan?
The audience or stakeholders who will be responsible for implementing the communication plan should be consulted.
Question 13: What are the basic things to consider in reporting?
- Step 1: Decide on the ‘Terms of reference’
- Step 2: Decide on the procedure
- Step 3: Find the information
- Step 4: Decide on the structure
- Step 5: Draft the first part of your report
- Step 6: Analyse your findings and draw conclusions
- Step 7: Make recommendations
- Step 8: Draft the executive summary and table of contents.
Question 14: What are the key considerations in a consultation process?
- Consideration of what the organisation mean by “consultation”
- Consider whether the resources available are sufficient to complete work within the set deadline. ? If not, an alternative approach should be considered
- The parties who must be included in the consultation process.
- The level of input required from stakeholder groups is important to consider.
Question 15: Prepare a list of most common barriers to implementation of change management.
- limited understanding of the change and its impact
- negative employee attitudes
- failure to involve employees in the change process
- poor or inefficient communication
- inadequate resources or budget – see cost of change management
- resistance to organisational culture shift
- lack of management support for the change
- lack of commitment to change
- past experience of failed change initiatives
Question 16: Mention the steps that should be implemented to change a project plan.
- A request to make a change to the project plan is received
- Update the change log
- Assess the priority of the change request
- Assess the change
- Decide the course of action: approve or reject the change request
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